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Cedarviewfarm
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Recovery Process from Choose Your Keyboard Layout

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I can't seem to restart my HP Computer after a Windows 10 install update.  I turn on my computer and get the screen Choose your Keyboard Layout.  I choose US and then Troubleshoot Recovery Manager  and I get error message Can't open File : X:\sources\recovery\Tools\HP\Rita-tool\.

 

I have tried the Advance options and nothing works.  I was able to access HP's help website and tried the suggestions from another HP user who had the same issues back in 2018, but that didn't work either.  Can someone help me?  Thank you!

 

 

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Prométhée
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Hello
hp indicates a solution, except that the computer should be in working order
If it no longer works, it will be necessary to proceed differently!

https://support.hp.com/si-en/document/c04913101

 

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support


Expert volontaire :Forum Fr 17-10-2009 :

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

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Cedarviewfarm
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The only screens that come up are:

*Blue Screen  the says Choose your Keyboard Layout  -  I chose US

*Choose an Option Troubleshoot or Turn off PC   - I chose Troubleshoot

*Troubleshoot - Recovery Manager or Advanced Option   - Recovery Manager

That's when I get the Error Box   "Can't open file: X:\sources\recovery\Tools\HP\Rita-tool\

 

I tried following the directions listed on HP's website for creating a recovery disc (media) but it doesn't seem to work.  I am not overly tech savvy but if someone could clarify for me what to do, I would greatly appreciate it.  It's apparent others have had this issue, I'm just not sure what I'm doing wrong.  Thank you!

 

 

 

model# 860-160se

Product# N0X16AV#ABA

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https://support.hp.com/us-en/document/c04742289

did you try the windows reset function only?
Do you have a backup of your data?

 

 


Expert volontaire :Forum Fr 17-10-2009 :

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

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