I can't seem to restart my HP Computer after a Windows 10 install update. I turn on my computer and get the screen Choose your Keyboard Layout. I choose US and then Troubleshoot Recovery Manager and I get error message Can't open File : X:\sources\recovery\Tools\HP\Rita-tool\.
I have tried the Advance options and nothing works. I was able to access HP's help website and tried the suggestions from another HP user who had the same issues back in 2018, but that didn't work either. Can someone help me? Thank you!
*Blue Screen the says Choose your Keyboard Layout - I chose US
*Choose an Option Troubleshoot or Turn off PC - I chose Troubleshoot
*Troubleshoot - Recovery Manager or Advanced Option - Recovery Manager
That's when I get the Error Box "Can't open file: X:\sources\recovery\Tools\HP\Rita-tool\
I tried following the directions listed on HP's website for creating a recovery disc (media) but it doesn't seem to work. I am not overly tech savvy but if someone could clarify for me what to do, I would greatly appreciate it. It's apparent others have had this issue, I'm just not sure what I'm doing wrong. Thank you!
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