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‎08-18-2019 09:25 AM

HP Recommended
Product: OMEN by HP Desktop PC - 870-244
Operating System: Microsoft Windows 10 (64-bit)

After having my pc in storage, it will not boot up properly.  I was given the option to do a system restore but it failed.  At first, my thought was that the hard drive went bad.  I performed all the diagnostics on my pc and every test passed.  Thinking that the files may have been corrupted, I ordered the system restore media from the website.  I have tried several times to restore my system with the system restore USB and each attempt ends in failure.  I even purchased a new HDD and I still get the same error message.

 

What else can be done to fix my pc?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2019 09:30 AM - edited ‎08-18-2019 05:52 PM

HP Recommended

Hi:

 

The only suggestion I can offer since none of the factory recovery options are working, would be to clean install W10 using the media creation tool at the link below...

 

You can make a bootable W10 USB installer. You will need an 8 GB USB flash drive for this.

https://www.microsoft.com/en-us/software-download/windows10

After W10 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741069

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1 REPLY 1

‎08-18-2019 09:30 AM - edited ‎08-18-2019 05:52 PM

HP Recommended

Hi:

 

The only suggestion I can offer since none of the factory recovery options are working, would be to clean install W10 using the media creation tool at the link below...

 

You can make a bootable W10 USB installer. You will need an 8 GB USB flash drive for this.

https://www.microsoft.com/en-us/software-download/windows10

After W10 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-870-200/13687063/model/15741069

Was this reply helpful? Yes No
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