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09-19-2020 04:35 PM
I'm trying to find a USB or dvd copy of windows 10 restore disks or image so I can restore my pc to its original factory setup. The HP system recovery option is greyed out and ive lost the USB drive I had the system restore saved on.
09-19-2020 05:13 PM - edited 09-19-2020 05:13 PM
You should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.
Here is an info link for how to use the cloud recovery tool...
09-20-2020 10:03 AM
The only suggestion I can offer under those circumstances would be to clean install W10 by making bootable installation media using the Microsoft media creation tool at the link below.
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
I'm not so sure you should take the other option of ordering recovery media from HP. It will cost around $50 and you may get the same error as you got from the cloud recovery tool-created recovery drive.
09-20-2020 11:35 AM
What frustrates me is the limitations set forth by HPs proprietary crap. Sure, you can use the recovery feature once before it's greyed out and not useable again. Sure you can upgrade the ram but to,the lowest speed possible because of the limited bios settings locked by HP. Every HP ive had that ive ever done any upgrading or had issues with was never straight forward to figure out. Whats the purpose of HP recovery media if it doesnt work? The problem with using the Windows 10 image file (from Microsoft) is that I loose the factory setup of the system. Thats what I want back....and I think its bull that HP limits a person from doing so once on a system....plus theres no online customer support if your system is out of warranty. Only the forums. *sigh*
09-20-2020 01:05 PM - edited 09-20-2020 01:07 PM
Found the recovery USB drive i had...tried running it. Gets to 97% and loops back to this menu above.
Tried to make a new one using the HP Recovery manager in windows and got this message above.
Trying a Windows 10 media boot drive using another USB drive. Only way ive managed to do this was pulling the HD from an identical system which has a motherboard out for repair. My only other option if the Microsoft media tool doesnt work is to attempt to clone the OS portion of the hard drives or do a separation installation from the 2nd hard drive. PAIN IN THE ASS!!!