• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-17-2022 02:24 PM

HP Recommended

So i have a hp pavilion 690-00xx and something went wrong since he can't fix it self and cant reset his self so im looking for a recovery file for my pc

 

Category:
1 person had the same question
1 REPLY 1

‎12-17-2022 02:40 PM

HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

It may be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive.

 

Use this guide to find the model number/product number of your PC:

 

Find Your HP Desktop Model Name, Product Number, or Serial Number | HP Computers | @HPSupport - YouT...

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.