• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN 30L Desktop GT13-0000i (236B1AV)
Microsoft Windows 11

Hello, after some difficulty I finally created a recovery usb with the HP cloud recovery app. I manage to get through everything at first until it asks me to restart and remove the usb drive. After rebooting it seems to be working for a while, but after it's 3rd or 4th time restarting it says recovery has failed. I've retried it several times. Is there anything I can do?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If the cloud recovery tool isn't working, there is only one thing I can think of that you can try.

 

That is to set the date in the BIOS to the PC's 'Born on' date.  That has occasionally worked for some forum members.

 

It has something to do with any software with a 30-day trial license.

 

If that doen't work either, then your only option would be to clean install Windows 11 by making installation media with the media creation tool at the link below (2nd option).

 

Download Windows 11 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W11 has completed installing, you can install the drivers and available software from your PC's support page.

 

OMEN 30L Desktop GT13-0000i (236B1AV) Software and Driver Downloads | HP® Customer Support

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

If the cloud recovery tool isn't working, there is only one thing I can think of that you can try.

 

That is to set the date in the BIOS to the PC's 'Born on' date.  That has occasionally worked for some forum members.

 

It has something to do with any software with a 30-day trial license.

 

If that doen't work either, then your only option would be to clean install Windows 11 by making installation media with the media creation tool at the link below (2nd option).

 

Download Windows 11 (microsoft.com)

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W11 has completed installing, you can install the drivers and available software from your PC's support page.

 

OMEN 30L Desktop GT13-0000i (236B1AV) Software and Driver Downloads | HP® Customer Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.