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‎05-23-2020 02:44 PM

HP Recommended
Product: TE01-0150xt CTO
Operating System: Microsoft Windows 10 (64-bit)

All my previous HP desktops allowed you to create a flash drive in case you had to factory reset your computer.  I can't seem to find it on this new computer, and on the HP site you can order it for $59 which in the past I could create one for free.  Is that not available any more on this computer I just bought?  

3 REPLIES 3

‎05-23-2020 02:55 PM - edited ‎05-23-2020 03:01 PM

HP Recommended

@dazefez 

It is still there, but the steps might seem different.

Also built-in your computer (step-by-step, same same laptop/desktop)

This built-in has variations to keep your files and just re-install the OS.

Remember WIN 10 has the product key embedded into the BIOS NRAM.  You can always use this to re-install.

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‎05-23-2020 03:13 PM

HP Recommended

Hi, @dazefez 

 

I checked the HP cloud recovery tool website and according to that your model is supported.

 

Enter the product number of 7bb48av

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

The cloud recovery tool allows you to create a bootable USB recovery drive that would be the same as buying the $59 recovery drive from HP.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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‎05-26-2020 05:13 AM

HP Recommended

You may try Windows built-in tool or another free tool for HP recovery media creation in Windows 10.

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