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DS751
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Recovery manager restauration incomplete after installing new ssd

HP Recommended
Pavilion 24-b211ns
Microsoft Windows 10 (64-bit)

Hi everyone

 

i ran into an issue while trying to upgrade my All-in-one with a new SSD. I have changed the hardware without problems, but when trying to recocer wibdows (hacibg preciously created a recovery usb with the HP recovery manager), it went well for about 10 minutes, but as it got close to the end got an error stating the above.

 

the ssd i bought is fron crucial, as recommended by them to be compatible with my system.

 

bios recognizes the ssd.

 

what can i do?

 

i really need this to work.

 

many thanks!

 

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wb2001
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Message 2 of 3
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@DS751,

If you had WIN 10 installed, it will detect the Product Key. Go here and run the "download  tool"to install it directly. Be sure to only have the SSD connected.

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DS751
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Hi! I highly appreciate your taking the time to help me!

just so that i understand: i need to make a bootable usd with the link you provided and then use this to reinstall win 10. It should recognize my product key because of? (Motherboard?)

and i no longer need the recovery usb i created with recovery manager, right? Just because i only have one usb available and need to understand what to do.

my son will be so upset tomorrow if he can’t connect to his online class because i messed up with his computer.

 

thank you so much!

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