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‎09-17-2020 10:57 AM

HP Recommended
Product: Pavilion 570
Operating System: Microsoft Windows 10 (64-bit)

This computer is 3 years old and was my father's. He was so old that the system was really messed up. I figured it would be best to restore the computer before use. That failed. Error lead me to believe it was a failing hard disk. Now, I'm trying to order Recovery Media from HP. I get to the point that I've entered my credit card information, then I get redirected to the main HP Support page. Cloud recovery will not work for this machine as per the HP web page. where can I get the recovery media?

1 REPLY 1

‎09-17-2020 11:55 AM - edited ‎09-17-2020 11:57 AM

HP Recommended

@aldharri,

You do not need it, or to pay for it.

1) HP Recovery Manager is built-in.  Give it a try. first. There are options to install as "new".

2) MS WIN 10 is free download, use the in-place repair. It that fails then:

3 ) download tool now and follow instructions for install to a  different computer.  It you believe the HD is failing, replace it with same size HD. and let WIN 10 find the drive. It will format it.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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