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aldharri
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Message 1 of 2
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Recovery of 570-p026

HP Recommended
Pavilion 570
Microsoft Windows 10 (64-bit)

This computer is 3 years old and was my father's. He was so old that the system was really messed up. I figured it would be best to restore the computer before use. That failed. Error lead me to believe it was a failing hard disk. Now, I'm trying to order Recovery Media from HP. I get to the point that I've entered my credit card information, then I get redirected to the main HP Support page. Cloud recovery will not work for this machine as per the HP web page. where can I get the recovery media?

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wb2001
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Message 2 of 2
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HP Recommended

@aldharri,

You do not need it, or to pay for it.

1) HP Recovery Manager is built-in.  Give it a try. first. There are options to install as "new".

2) MS WIN 10 is free download, use the in-place repair. It that fails then:

3 ) download tool now and follow instructions for install to a  different computer.  It you believe the HD is failing, replace it with same size HD. and let WIN 10 find the drive. It will format it.

 

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