-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Recovery of factory image, stuck in loop

Create an account on the HP Community to personalize your profile and ask a question
04-19-2023 07:58 PM - edited 04-20-2023 06:45 AM
Computer recently has become a little slower, 5 years old so I thought maybe CMOS battery. So it will not boot windows. I have had it go to blank screen with mouse cursor only twice in last couple weeks. I had recently updated bios to July 2022, sometime this year. All UEFI tests all hardware ok, so decided to reinstall factory image without personal file backup. when this machine failed I bought a new one. The new machine has personal files from cloud. I stumbled across this; Microsoft photo gallery that reports the date as December 31st, 1600 associated with my 13 missing photos from my camera roll of 03 - 2020. My phone has one photo, samsung gallery dated 03 - 2020. Before the locked computer stopped a pop up reported a *.bmp file in an app was cause of problem, I barely caught site of it, now stuck in loop, HP logo, getting ready with 5 spinning dots for last four hours. How do I key out for restart again? I think the system still reports as windows 10. I see others have also gone through this with the blue screen your computer did not start correctly and trying all options there.
Solved! Go to Solution.
Accepted Solutions
04-23-2023 03:04 PM
Hi @Paul6569
It sounds like you installed W11 clean using Microsoft USB media. Things are working fine, you are now running HP BIOS version F.49.
Don't try to install BIOS F.48 if this is being offered by Windows Update.
Don't try to fix a PC that is working as expected.
Regards
04-23-2023 11:26 AM
I have since made a windows installation flash drive and started fresh with windows 11. Everything looks good leaving me with the Question of the new bios. The machine reports f. 49 bios. there are updates that have not installed but are availiable to update Intel chips/drivers and bios f.48. I take it these are old, from original windows 11. If the installation of win 11 installs new bios does this update UEFI?
04-23-2023 03:04 PM
Hi @Paul6569
It sounds like you installed W11 clean using Microsoft USB media. Things are working fine, you are now running HP BIOS version F.49.
Don't try to install BIOS F.48 if this is being offered by Windows Update.
Don't try to fix a PC that is working as expected.
Regards
04-25-2023 08:55 AM - edited 04-25-2023 09:02 AM
Thank You, Bill_To for the advice. I suppose these are listed as updates for roll back purposes. Windows reports that it is running Win11 version ****, but command prompt says it is Win10, version same as GUI reports. Is this because I did not change the mixed drive structure?
04-25-2023 03:08 PM - edited 04-25-2023 03:18 PM
Hi @Paul6569
My pleasure.
I don't understand why you are seeing an update offered by Windows or HPSA for an older BIOS. Or you have an operating system (W10 vs W11) conflict.
The current W11 version per Settings, System, About on my PC is:
I am not sure what is going on. Please explain what "mixed drive structure" means.
You can undo the solution if the problem has not been solved. I think you can click on the solution to remove it.
05-16-2023 10:31 AM - edited 05-16-2023 11:03 AM
Generation 8 processor and Generation 9.5 GPU? It looks like I should be able to run 4k@60Hz output on HDMI but there could be limiting factors on the board? Or even this new Saamsung monitor S32A700NWN may need a firmware update. It is using generic PNP drivers. Would it need the Samsung drivers?
05-16-2023 10:40 AM - edited 05-16-2023 10:54 AM
Running Version. I may do "fresh" or "refresh" the drive again as it looks like all pics were saved in one drive. Only thing I need was printer/scanner drivers and software that I had to search the earth for, they were wiped with the reinstall of ISO?