Refund

[Ericka35]

I've been waiting 2 months for my refund haven't received it. I never got my screen replaced for my all in one desk top pc. I purchased from Walmart that I returned to and got another one because I had store warranty.

[zoey7886]

@Ericka35, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding your All-In-one desktop!  

We're thrilled to have the opportunity to assist you and provide a solution.   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

Looking forward to your response so we can get this resolved.   

Take care, and have an amazing day!   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

Regards,  

[zoey7886]

@Ericka35, We understand your concern with the refund status and we'll elevate this case to the concerned team for assistance, we need a few of your details to process the elevation and the same cannot be shared in a public platform, kindly check your inbox using the envelope icon next to your profile or by clicking https://h30434.www3.hp.com/t5/notes/privatenotespage

Regards,