cancel
Showing results for 
Search instead for 
Did you mean: 
rahul_mehta-79
New member
5 2 0 0
Message 1 of 4
288
Flag Post

Solved!

Regarding Old Windows File (Windows.old)

HP Recommended
Example: Pavilion -au111tx
Microsoft Windows 10 (64-bit)

I would like to raise a serious query regarding a huge chunck of data that my Local Disk C: occupies for the windows.old folder..

 

I asked to the local hp service center regarding the same. They advised not to delete any of the files from it. Any other person's C Drive might not be occupying such a huge space as mine.. I am attaching the screenshots of the same..

 

Kindly guide through the steps to free around 45 Gigs of my C Drive..SS3.jpg

 

SS1.jpg

 

SS2.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
32,740 32,640 2,971 7,293
Message 4 of 4
Flag Post
HP Recommended

@rahul_mehta-79 

I don't know why the Service Center told you that -- as those files are the result of a Windows Upgrade from an older version (NOT simply Windows Updates -- as those are stored elsewhere).

 

You already answered the question yourself -- in the Disk Cleanup window you posted, it is the Previous Windows Installation line.  Just click the OK box and that will be cleaned out.  Be patient, as it could take some time.

 

Also, there is a freeware app known as Wise Disk Cleaner. I use it every day to get rid of junk files: https://www.wisecleaner.com/wise-disk-cleaner.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

3 REPLIES 3
Mans
Level 15
Level 15
1,680 1,660 173 538
Message 2 of 4
Flag Post
HP Recommended

@rahul_mehta-79 

Hello,

If you do not want to revert to an earlier version of Windows 10, you can delete the File Folder with the name Windows.old.
To do this, proceed as follows:

  1. On the keyboard, press the Windows and X keys simultaneously.
  2. Click on Windows PowerShell (Admin), and then Yes.
  3. Type cleanmgr, then press Enter key, and then select the disk C:\, and then click OK, and then click Delete files.
  4. Check all the boxes, and click OK.
  5. When you have a question, click Yes.
  6. Wait for the cleaning time, then restart the computer.

In case of need, don't hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Prométhée
Level 16
Level 16
4,910 4,844 537 2,115
Message 3 of 4
Flag Post
HP Recommended

Hello
if the pc is working properly, that personal data is saved, or can be saved, you can very well delete this folder
It is simply a small backup following a windows update!
https://support.microsoft.com/en-us/help/4028075/windows-delete-your-previous-version-of-windows
That said, given the space occupied on Windows C, it may not be enough.
For other disks / partitions, can you specify, if it is internal / external storage, original or not?
I ask because they are not named original, and almost full too
We need to do a little cleaning
NB, you can check the other boxes ( translate maybe bad , ex: remove all , thumbnails , defender antivirus, temporary internet etc )



Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem





WAWood
Level 16
Level 16
32,740 32,640 2,971 7,293
Message 4 of 4
Flag Post
HP Recommended

@rahul_mehta-79 

I don't know why the Service Center told you that -- as those files are the result of a Windows Upgrade from an older version (NOT simply Windows Updates -- as those are stored elsewhere).

 

You already answered the question yourself -- in the Disk Cleanup window you posted, it is the Previous Windows Installation line.  Just click the OK box and that will be cleaned out.  Be patient, as it could take some time.

 

Also, there is a freeware app known as Wise Disk Cleaner. I use it every day to get rid of junk files: https://www.wisecleaner.com/wise-disk-cleaner.html

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation