• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-23-2019 12:25 PM

HP Recommended
Product: EliteDesk 800 G1 SFF
Operating System: Microsoft Windows 7 (64-bit)

I want to restore the OS that came with the machine.  The OEM Windows in Microsoft page does not verify with the key on the device.  Where can I download the Windows 7 copy?

1 REPLY 1

‎07-23-2019 02:46 PM - edited ‎07-23-2019 02:47 PM

HP Recommended

Here is the support page for the EliteDesk 800 G1 SFF 

https://support.hp.com/us-en/document/c03832938

You might notice the numerous and various versions of Windows it could have had, with any of those installed.  Check the Windows 7  sticker and report back with what is says and the version it displays. Do not post the product key, just what it says about which Windows 7.    BTW: if the Windows product key states a particular version, then that has to be what is loaded before it will activate.  While MS might say it is giving an OEM version, that key will work on a retail copy also, as long as it matches the version.

And before anyone tells that is not true, I can say I have done it and it always works.

 

BTW: if the Recovery Partition is still on the hard drive, it will return the PC to factory OS install and it will be activated.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.