Reinstall to factory settings due to Windows corrupt files

[jpmackay1]

I do have one question before go ahead to reinstall to factory settings. I upgrade the graphic card from Nvidia Geforce GTX 960 to Nvidia Geforce GTX 1050TI. Should I put the old graphic card back in the desktop then reinstall to factory settings or doesn't matter. Let me know about this please.

Thank you,

John

[Paul_Tikkanen]

Hi, John:

If are using the HP recovery image, most likely you will need to install the original video card.

The images are designed to work with the original hardware that came with the PC, so a different graphics card could cause the factory reset option not to work.

I have an HP 350 G1 business notebook and I used the HP factory recovery disks to reinstall W7.

I had replaced the Broadcom wifi card the notebook came with to an Intel one, and the recovery process went all the way through to the end and failed.  Probably close to a two hour process for nothing.

The report stated could not find wireless network card drivers.

The restore images are pretty unforgiving.

I suppose you can try it with the GTX 1050TI in place, but be prepared to have to install the old card back in case the process fails.

[jpmackay1]

Thank you Paul and I think that is the best thing to put the old graphic card that came with the desktop before I upgraded to Nvidia Geforce GTX 1050TI 4 GB. But the problem is now with HP Recovery Manager and should be in the hard drive. Asi I typed the word with  HP Recovery Manager in Start box and got the application and click that. Unfortunately got the message and look below:

HP Recovery Manager

Failed to query WMI: invalid class

I am not sure what happen with this and will I be able to recover this in some way to fix something. Or install the Windows 10 64-edition disk. Then go over to HP Support to get the drivers for my desktop.

Let me know about this.

John

[Paul_Tikkanen]

You're very welcome.

You can try restarting the PC, tap the ESC key at the beginning of the HP welcome screen to get the menu of options, select the F11 recovery option and see if you can factory reset the PC that way.

If not, your only other option would be to clean install W10 as follows...you would not have to remove the video card if you go this route...

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

https://www.microsoft.com/en-us/software-download/windows10

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

W10 will find the product key in the BIOS, install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

After W10 installs, you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/OMEN-by-HP-Desktop-PC/12079703/model/13556371

[jpmackay1]

First of all want to say thank you for your time to reply to my question. I did try restarting the desktop and tap the ESC key at the beginning of the HP welcome screen to get the menu of options. Then select the F11 recovery options and HP Recovery Manager grayed out so can't acess to this part but the other three  boxes -- can access but not HP Recovery Manager.

Guess that the only way is for me to install Windows 10 on USB flash drive also the drivers for HP Omen #870-119. Now my question is that should I disable the SSD drive from the motherboard then install Windows 10 on USB flash drive. Am I correct about this or leave the SSD cable plug on the motherboard while starting to install Windows 10.  What I was thinking that if I install the Windows 10 64-bit onto USB flash drive and unplug SSD cable from motherboard so Microsoft will know that I am not using both Windows on SSD drive and USB flash drive. When that's done and I will reformat the SSD drive and clone Windows 10 from USB flash drive to SSD drive. Can I do that or not possible. Let me know about this.

John

[Paul_Tikkanen]

Hi:

You would boot from the W10 installation flash drive, and install W10 on the SSD.

[jpmackay1]

OK thank you for this.

John