Removing HP Client Security ends up with the de-installation error

[Adnan5]

When I try to manually remove HP Client Security 9.3.10.2571 I received the following error:

Product: HP Client Security Manager -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RemoveFaceCredProvRegKey.02B1383B_F465_450F_AEC7_17CF4A00265E, location: E:\, command: reg delete HKLM\SOFTWARE\DigitalPersona\DPPT\Plugins\WindowsLogon\{81FA2D36-AFC2-4FD5-92C1-400E9F2C3213} /v TokenMask /f

Why I tried to do this in the first place is because upgrading the same to the latest version (currently 9.3.13.2627)  via HP Support Assistant failed with no error description.

I tried repairing the installation but no luck, same error ...

Any help on this?

[mdklassen]

From a command-line prompt, run REGEDIT

Expand the "HKEY_Local_Machine" branch of the tree.

Expand the "Software" branch.

Expand the "DigitalPersona" branch.

Expand the "DPPT" branch.

Expand the "Plugins" branch.

Expand the "WindowsLogon" branch.

Expand the "{81FA2D36-AFC2-4FD5-92C1-400E9F2C3213}" branch.

Delete all the keys/values inside this specific branch.

Exit from REGEDIT.

[Adnan5]

Hi,

Thanks for the help but following that steps I can reproduce the same issue ... 😞

[Adnan5 · Accepted solution]

Actually your response inspired me to investigate error command:

reg delete  Registry_key_path /v Registry_value_name

 So I discovered that Registry_value is missing and after adding at the location indicated in the error description I end up with multiple but same errors:

Product: HP Client Security Manager -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RemoveFaceCredProvRegKey.02B1383B_F465_450F_AEC7_17CF4A00265E, location: E:\, command: reg delete HKLM\SOFTWARE\DigitalPersona\DPPT\Plugins\WindowsLogon\{81FA2D36-AFC2-4FD5-92C1-400E9F2C3213} /v TokenMask /f

Product: HP Client Security Manager -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RemoveFaceFactorBitRegKey.02B1383B_F465_450F_AEC7_17CF4A00265E, location: E:\, command: reg delete "HKLM\SOFTWARE\Intel\Intel Authenticate\Engine\Factors\Face" /v FactorBit /f

Product: HP Client Security Manager -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RemoveFaceFactorBitRegKey32.02B1383B_F465_450F_AEC7_17CF4A00265E, location: E:\, command: reg delete "HKLM\SOFTWARE\WOW6432Node\Intel\Intel Authenticate\Engine\Factors\Face" /v FactorBit /f

If anyone stumble upon similar error solution is to add following registry values with regedit:

Location: HKLM\SOFTWARE\DigitalPersona\DPPT\Plugins\WindowsLogon\{81FA2D36-AFC2-4FD5-92C1-400E9F2C3213}

Name: TokenMask

Type: REG_QWORD

Value: 0

Location: HKLM\SOFTWARE\Intel\Intel Authenticate\Engine\Factors\Face

Name: FactorBit

Type: REG_QWORD

Value: 0

Location: HKLM\SOFTWARE\WOW6432Node\Intel\Intel Authenticate\Engine\Factors\Face

Name: FactorBit

Type: REG_QWORD

Value: 0

Thanks!

Adnan

[Mkos8751]

Hi,

can you assist here ? I have another Problem during the installation of client Security manager, i am receiving follow Error Message: 1722 RemovePtdCreProvRegkey,A35 and so on, i tried to find this kind of Registry key in windows registry, but i dont really know, which one i should delete, maybe you have any kind of solution.

Thank you 

Best Regards

Michael Kostka