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HP Recommended
Pavillion Gaming Desktop
Microsoft Windows 10 (64-bit)

I have been trying to return my desktop to HP for repairs, after dropping off at a FedEx drop off center a week ago there is no movement and FedEx is not helping me. I have been on hold with HP for an hour just trying to figure out what to do next? I only had the computer for a week after waiting 2 months for it to arrive. Please help me understand what I have to do next so I don't have to stay on hold with FedEX and HP everyday for hours on end.

2 REPLIES 2
HP Recommended

@turtleciao_42 

 

  • I will submit a request that someone take a look.

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Dragon-Fur

HP Recommended

@turtleciao_42

 

Welcome to HP Community

 

I will escalate your case to HP's Regional Escalation Team

 

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If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.