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turtleciao_42
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Message 1 of 3
181
Flag Post

Repair return lost

HP Recommended
Pavillion Gaming Desktop
Microsoft Windows 10 (64-bit)

I have been trying to return my desktop to HP for repairs, after dropping off at a FedEx drop off center a week ago there is no movement and FedEx is not helping me. I have been on hold with HP for an hour just trying to figure out what to do next? I only had the computer for a week after waiting 2 months for it to arrive. Please help me understand what I have to do next so I don't have to stay on hold with FedEX and HP everyday for hours on end.

2 REPLIES 2
Dragon-Fur
Level 16
Level 16
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Message 2 of 3
Flag Post
HP Recommended

@turtleciao_42 

 

  • I will submit a request that someone take a look.

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Dragon-Fur

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KrazyToad
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
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@turtleciao_42

 

Welcome to HP Community

 

I will escalate your case to HP's Regional Escalation Team

 

I have sent you a private message. Please check your Inbox

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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