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‎05-22-2020 04:39 AM

HP Recommended
Product: Nbx03ea#abu

I have tried switching on my pc today and received a message saying repairing disk errors, this may take over an hour. I have followed instruction and ran a quick test. Hard drive short DST check failed. 
error: 9qf3p1-86ca4f-9xh36j-60xr03

I am now at a loss as I am out of warranty. Do you know how I can resolve this?

Tags (1)
1 REPLY 1

‎05-22-2020 04:55 AM

HP Recommended

Hi

Hard Disk 1 Quick Test Failure

 

Which means a replacement Hard Drive and/or Operating System.

As your PC is circa 2016........

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

https://support.hp.com/gb-en/product/hp-slimline-450-a100-desktop-pc-series/8667915/model/8902916/ma...

 

http://h10032.www1.hp.com/ctg/Manual/c04717103

 

The product code you gave is different to the one I used.   

Sorry, no results match your search for "NBX03EA"

 

If in doubt please ask.

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