Replaced motherboard - startup message "invalid or missing product information

[ErwinPR]

Just replaced my motherboard. Everything is working except that I'm getting a message at startup telling:

"Invalid or missing product information. The following product information programmed into the system board is missing or invalid. System Board (00A) - Product Name, Product Serial Number, Product Number."

My System Board CT Number is: PFPSK0GWJ52HXP

How can I get the required information and how should I enter it?

Thanks!

Erwin

[Rachel571]

Hi @ErwinPR 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support