Request for DOA or Job sheet

[Bindu_Sagar12]

Dear HP Customer Support,

I recently purchased an HP laptop from Flipkart on 3rd June 2025. However, upon receiving the product, I noticed several serious issues which suggest that this unit is Dead on Arrival (DOA). Below are the problems I am facing:

🔻 Laptop Details:

(edited)

Purchase Date: 3rd June 2025

🔧 Issues Observed:

1. Tampered Seal: The box came with a fake seal. The original HP seal's adhesive was stuck on the cardboard, and a duplicate-looking seal was applied over it.

2. Battery Issue: The battery discharges rapidly. Even after full charging, the backup lasts only 15–20 minutes.

3. Warranty Problem: Upon checking HP's warranty portal, it shows that the warranty is already expired, which is shocking for a brand-new product.

4. System Performance: The laptop heats up abnormally and shows signs of sluggish performance right from the first boot.

5. BIOS Flickering: During BIOS update, the display light flickers with no output on screen

📄 Request:

I kindly request you to:

Provide a Job Sheet for the inspection or technical diagnosis.

Issue a DOA Certificate so that I can proceed with the replacement through Flipkart.

Update the warranty status to reflect the correct date based on my invoice.

I would appreciate a quick resolution, as the return window on Flipkart is limited.

Looking forward to your support.

[Garp_senchau]

@Bindu_Sagar12, Welcome to HP Support Community,

Thank you for bringing this to our attention. I'd be happy to assist you with this matter. Could you please share the relevant details through a private message?

Additionally, please provide the invoice for the purchase, which should include the unit details and serial number.

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Best Time to reach:  

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,