Request for DOA or Job sheet

[Hemanth_K123]

I recently purchased an HP laptop from Flipkart on 15th July 2025. However, upon receiving the product, I noticed several serious issues which suggest that this unit is Dead on Arrival (DOA). Below are the problems I am facing:

• Product: HP Pavilion Intel Core i5 12th Gen 1235U – 14-dv2014TU Thin and Light Laptop

• Product ID: 6K9C5PA#ACJ

• Serial No: 5CD3223Z82

• Order Date: July 15, 2025

• Order ID (Flipkart): OD434944866331394100

Upon initial setup, I discovered that the laptop already had a previous user account, indicating it was not new. To verify, I checked the HP official warranty status online, which showed:

• Warranty Start Date: October 29, 2023

• Warranty Expiry Date: October 29, 2024

Upon receving the product I found that there is already an existing account in the Laptop. 

The laptop hangs now and then.

I have already visited an HP authorized service center, but they informed me that a job sheet cannot be issued since the laptop has no physical damage. However, Flipkart has made it mandatory for me to submit a job sheet/service verification report from HP in order to process my return/refund request.

Therefore, I kindly request your support in providing:

1. A job sheet or DOA

This document is crucial for resolving my case with Flipkart, and I would be grateful if it could be issued at the earliest.

[NonSequitur777]

@Hemanth_K123,

Welcome to our HP Community forum!

Since the HP warranty for your unit started in October 2023 and expired in October 2024, it means this laptop was sold earlier and is not new. Because of this, HP cannot issue a DOA or job sheet for Flipkart.

Look, your issue lies solely with Flipkart as the seller -not HP. You should provide Flipkart with proof of the expired warranty and the prior user account as evidence that the laptop was misrepresented as new.

If Flipkart continues to refuse, escalate your case through their higher-level support or the National Consumer Helpline in India.

Kind Regards,

NonSequitur777