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IverM
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Reset Windows 10 password but rebooted to blue screen Troubleshoot

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HP Notebook 17-x114dx
Microsoft Windows 10 (32-bit)

I wanted to remove the need to use a password to log in to Windows 10 so found some simple instructions online (checked several sites and all had the same instructions.  I basically reset the password leaving the new password line blank, selected ok, then selected restart.

 

When the notebook restarted it started up at a blue screen asking to choose a keyboard layout.  I selected US and then got a screen to either troubleshoot or turn off the pc.  Selecting the Troubleshoot option gives me the choice of Recovery Manager or Advanced Options.  Under Advanced Options I tried Startup Repair but that wasn't able to fix anything.  I also have the following options: Command Prompt, Uninstall Updates, UEFI Firmware Settings, System Restore, System Image Recovery.

 

I don't know what happened and I don't know what to do! This is my wife's laptop and I can't do anything that would cause her to lose files.  I am clueless about "system images" and "system restore points" and this is all very intimidating.

 

I just want to get everything back to the way it was - please help!

 

Thank you

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WAWood
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@IverM 

Given your concern about losing files, the main thing you should be concerned with at this point is Data Recovery from the drive in that laptop.

 

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

USB-Drive-Adapter.jpg

3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
IverM
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Thanks for the advice.  The screen I got did give me an option to back up files to an external drive so I did that for a bunch of them but I actually ended up just taking the whole thing to a local computer guy who charged me $49 to get it back up and running.  It was worth it to me for the peace of mind.

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