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‎02-13-2019 12:19 PM

HP Recommended
Product: ENVY All-In-One - 24-N020qe CTO (Touch)
Operating System: Microsoft Windows 10 (64-bit)

I performed a full reset with cleaning both drives.  Windows still freezing.

 

At a loss.  

 

After the reset a message  appeared that all files could not be deleted.  Do not know if that is the issue.  Issue seemed to begin when new wireless keyboard was installed.

3 REPLIES 3

‎02-14-2019 06:17 AM

HP Recommended

Hi

If you cleaned both drives, what drives are they? How did you clean them?

 

https://www.microsoft.com/en-us/software-download/windows10

W8 Repair.pngRecovery Reinstall.png

 

Which keyboard?  It may just be a driver issue.

Was this reply helpful? Yes No

‎02-15-2019 11:52 AM

HP Recommended
@Lil_Boy_Blue wrote:

Hi

If you cleaned both drives, what drives are they? How did you clean them?

 

https://www.microsoft.com/en-us/software-download/windows10

W8 Repair.pngRecovery Reinstall.png

 

Which keyboard?  It may just be a driver issue.

Keyboard:  HP  K3500

 

As for the drives it was the regular hard drive and SSD.  They were cleaned through the Windows Reset function.

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‎02-16-2019 02:01 AM

HP Recommended

Hi

I dont really think that is a good clean.

 

However making a DVD/USB from the downloadable microsoft .iso is a good standby.

 

So the stability issues are still present? 

https://support.hp.com/us-en/product/hp-k3500-wireless-keyboard/5407072

 

 

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