Reset lost challenge question

[jaslax]

Trying to log onto my computer. Get a message that says too many attempts, then ask for my challenge phrase. I have no idea what it is. How do I solve this problem?

[Nal_NR]

Hi @jaslax,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you're receiving a message that says "too many attempts" and are asked for a challenge phrase on your HP All-In-One Desktop PC 27-Cb1000i, it seems like you're facing an account lockout issue, possibly related to a local account, Microsoft account, or even a third-party security software. Here are the steps you can take to resolve this issue:

1. Reset Microsoft Account Password

If you're using a Microsoft account to log in to your computer:

Visit the Microsoft Password Reset Page:

• Go to the Microsoft password reset page.

Follow the Instructions:

• Select "I forgot my password" and follow the on-screen instructions to reset your password. You may need access to the recovery email or phone number associated with your Microsoft account.

Log In with New Credentials:

• Once your password is reset, use the new credentials to log in to your computer.

2. Use Another Account

If you have another account with administrative privileges on your computer:

Log In to the Alternative Account:

• Use the alternative account to log in.

Reset Password for Locked Account:

• Go to Settings > Accounts > Family & other users.
• Select the account that's locked and click Reset password.

3. Safe Mode

Booting into Safe Mode can help if there are issues with software or drivers affecting your login:

Restart in Safe Mode:

• Restart your computer. During the startup, repeatedly press F8 or Shift + F8 to access the Advanced Boot Options.
• Select Safe Mode or Safe Mode with Networking.

Reset Password in Safe Mode:

• If you can access Safe Mode, try resetting the password as you would in a normal account.

4. Use a Password Reset Disk

If you created a password reset disk previously:

Insert the Password Reset Disk:

• Insert the disk into your computer.

Reset Password:

• Follow the on-screen instructions to reset your password.

5. Offline Password Reset

If none of the above methods work, you can try an offline password reset tool:

Download Offline Password Reset Tool:

• Use another computer to download a tool like Offline NT Password & Registry Editor or another password recovery tool.

Create Bootable Media:

• Create a bootable USB drive or CD with the downloaded tool.

Boot from the Media:

• Insert the bootable media into your locked computer and boot from it (you might need to change the boot order in BIOS).

Follow Instructions to Reset Password:

• Use the tool to reset your password following its specific instructions.

If you're unable to resolve the issue using the steps above, contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.