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‎08-18-2023 10:16 AM

HP Recommended

I reset the hard drive and now it has booted up to the welcome screen. Once it's on the welcome screen, my mouse & key board will not work. It won't allow me to select my region or anything to get to the next page.

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1 REPLY 1

‎08-18-2023 03:10 PM - edited ‎08-18-2023 03:12 PM

HP Recommended

Hi @Thesmithchick 

 

Welcome to the HP Forum.

 

Resetting the PC suggests you may be having some system stability problems.

 

I would start the PC. Repeatedly tap "ESC".

 

Select "F2". Run system and components tests to check hardware.

 

You could have a HDD/SSD problem, a memory problem, or a different hardware problem.

 

Regards

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