Reset stuck at 62%

[R6Nick]

Tried to reset my laptop stuck at 62%

[BeemerBiker]

If stuck for over an hour then there is a real problem.

1 - you may need internet access and it cannot connect to Microsoft to get the reset of windows.

Windows reset does not always require internet access, but it might in certain scenarios. A basic Windows reset, which reinstalls the operating system, can be done without an internet connection. However, if you choose to download a fresh copy of Windows from the cloud, or if your local files are corrupted, you might need an internet connection

Try connecting with an ethernet cable as possibly the drivers for the Wi-Fi are not working or are missing.

2 - try cloud recovery

HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.

Let me know what you find out.