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watson211bx
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Reset the computer to factor default settings, windows 10, but it's asking for a username password

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HP ENVY 700-215xt CTO Desktop PC
Microsoft Windows 10 (64-bit)

HP ENVY 700-215xt CTO Desktop PC

 

After resetting the computer to factory defaults, windows starts but asks for a username and password.  It does not accept the original one, and I have no idea what it could expect.

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WAWood
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@watson211bx 

When you reset a PC to factory defaults, it removes ALL the accounts that were previously on it -- so it would have no idea what the "original" account was.

 

WHY did you reset it in the first place?

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