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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Resetting is not complete

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01-14-2020 08:40 PM
I did a system reset last night and since 10.00 pm till this morning I am getting a message saying Resetting this PC 99%. There is a indicator rotating continuously. Is this normal or should I do something about it?
01-15-2020 04:09 PM
Greetings,
Welcome to the forum.
I am not a HP employee.
No, this is not normal.
I can't find your PC using 23-Q141in.
You could try installing W10 clean by creating installation media on a different PC (Link).
Do a Custom install using the correct W10 version now installed on your PC (should be 64 bit W10 home)
Delete all existing partitions.
Select "I don't have a product key".
Windows should activate post installation.
You should be able to get some HP drivers and software at your PCs download site. Can't direct you there because I don't know the product number.
Regards