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‎03-18-2020 05:31 PM

HP Recommended
Product: HP Lapotop 15-da1xxx
Operating System: Microsoft Windows 10 (64-bit)

So i wanted to resett or format my laptop but it keeps getting failing at 47% where it asks me choose an option please help i i want to resett my laptop as soon as possible and the reagentc is also enabled i just checked

3 REPLIES 3

‎03-18-2020 05:36 PM

HP Recommended

Hi:

 

If the factory reset option isn't working, see if using the HP cloud recovery tool to create a bootable recovery drive works.

 

That will reinstall W10, the drivers and the software that originally came with your notebook.

 

You will need access to another Windows PC, and a 32 GB USB flash drive.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

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‎03-18-2020 05:44 PM

HP Recommended

Do i skip step 1 if i want everything to be erased

And dont have access to someone else's pc but i have a 32gb usb

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‎03-18-2020 06:12 PM

HP Recommended

You'll need to have access to another Windows PC or you won't be able to create the USB recovery drive.

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