Restocking Fee Due to Information Not Posted on HP Website

[LD949]

Purchased the HP Pavilion Plus Laptop 14t-ew100, 14". The description on the website does not say that this is a non-touch laptop:

Display

Included in Current Configuration

14" diagonal, WQXGA (2560 x 1600), 48-120 Hz, IPS, micro-edge, anti-glare, Low Blue Light, 300 nits

When I went to return it, despite agreeing that the website info was incomplete, I was charged the restocking fee. This even though I wanted to purchase another laptop from HP in return.

I guess HP does not value its long-term customers! What a shame. For $65 you lost a decades-long, faithful customer. I guess that's how much my loyalty is worth to you. $65. Good to know.

[Raj_05]

Hi @LD949,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support