• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-29-2020 10:41 AM

HP Recommended
Product: HP Envy Desktop 83c1
Operating System: Microsoft Windows 10 (64-bit)

Hello

Power went out and my desktop was in middle of an update..  once back on it said "Preparing to configure windows screen" and got stuck there. I opened the recovery manager and tried to factory restore the computer. It said it's missing drivers.

"Restoration Incomplete
The restoration did not complete.
Please select one of the following options:
Save log
Details
Retry"
Pressed escape on start up. Ran all the tests, came back fine.
I tried booting with usb drive in recovery, same message came up. Changed boot order in the F10 bios menu... didnt make a difference.

I only have a tablet for back up device that wont open the windows 10 I downloaded onto a usb.

 

I'm completely lost. I've read many forums . It's been 3 days, I use it for work.

1 REPLY 1

‎12-30-2020 10:31 AM

HP Recommended

@EtherealOpus 

Sorry, can't find any information using the desktop model 83c1 you provided.  Please supply the detailed model number.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.