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‎04-16-2020 07:36 AM

HP Recommended
Product: Pavillion all in one 24 b252na
Operating System: Microsoft Windows 10 (64-bit)

I have restoration incomplete message on screen with 2 option save log details retry. When I press retry  command box shows the system cannot find the drive specified , I have tried the recovery usb I made  it does not work.

1 REPLY 1

‎04-18-2020 10:24 AM

HP Recommended

@Penfold58 

You said you tried a restoration -- was this an attempted factory reset?

 

Did you do that using F11 and running HP Recovery Manager? Or did you boot from Recovery Media?

 

We can proceed when you provide the information.
Thanks



I am a volunteer and I do not work for, nor represent, HP
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