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Garrett0001
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Message 1 of 2
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Restoration incomplete, retry doesn’t work

HP Recommended
Hp envy desktop 750-624
Microsoft Windows 10 (64-bit)

After my pc crashing(not after an update) I was greeted with the windows error code 0xc000021a. I tried everything but eventually had to (try to) reset it. Upon “finishing” recovery it said, “recovery incomplete” is there even a way to fix this?

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

If there isn't a hardware issue, you can reinstall W10 by using another Windows PC and a 32 GB USB flash drive to create a bootable recovery drive with the HP Cloud recovery tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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