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Restore Failure

HP Recommended
Pavilon 570-p023w
Microsoft Windows 10 (64-bit)

I experienced a hard drive failure. I purchased a new hard drive and attempted to restore the system by using my bookable USB recovery media from HP. The recovery failed during software installation.

Below are details.

 

[20:39:39.38][BBV2_EUE.cmd] **************************************************
[20:39:39.39][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[20:39:39.39][BBV2_EUE.cmd] --------------------------------------------------
[20:39:39.41][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[20:39:39.41][BBV2_EUE.cmd] --------------------------------------------------
[20:39:39.42][BBV2_EUE.cmd]
[20:39:39.42][BBV2_EUE.cmd]
[20:39:39.44][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[20:39:39.45][BBV2_EUE.cmd]
[20:39:39.45][BBV2_EUE.cmd] --------------------------------------------------
[20:39:39.47][BBV2_EUE.cmd] Error checking
[20:39:39.47][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[20:39:39.49][BBV2_EUE.cmd] --------------------------------------------------
[20:39:39.49][BBV2_EUE.cmd]
[20:39:39.50][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CheckWithPrior.log] is found.
[20:39:39.53][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CPUFlag.LOG] is found.
[20:39:39.56][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[20:39:39.58][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU260181.log] is found.
[20:39:39.61][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[20:39:39.63][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found.
[20:39:39.64][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found.
[20:39:39.67][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found.
[20:39:39.69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[20:39:39.70][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[20:39:39.74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found.
[20:39:39.75][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Ngen.LOG] is found.
[20:39:39.78][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[20:39:39.80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P003Z000.LOG] is found.
[20:39:39.83][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P006MAB2.LOG] is found.
[20:39:39.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00A01B2.LOG] is found.
[20:39:39.86][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found.
[20:39:39.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found.
[20:39:39.91][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00H08B2.LOG] is found.
[20:39:39.94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00HX7B2.LOG] is found.
[20:39:39.95][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KGGB2.LOG] is found.
[20:39:39.99][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found.
[20:39:40.00][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found.
[20:39:40.02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found.
[20:39:40.05][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found.
[20:39:40.06][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LFWB2.LOG] is found.
[20:39:40.10][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N20B2.LOG] is found.
[20:39:40.11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N24B2.LOG] is found.
[20:39:40.14][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N89B2.LOG] is found.
[20:39:40.16][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found.
[20:39:40.17][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NL0B2.LOG] is found.
[20:39:40.20][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found.
[20:39:40.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NZ7B2.LOG] is found.
[20:39:40.25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P43B2.LOG] is found.
[20:39:40.27][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S00.LOG] is found.
[20:39:40.28][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P62B2.LOG] is found.
[20:39:40.32][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found.
[20:39:40.33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PT1B2.LOG] is found.
[20:39:40.35][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found.
[20:39:40.38][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PVYB2.LOG] is found.
[20:39:40.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PVZB2.LOG] is found.
[20:39:40.42][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PW0B2.LOG] is found.
[20:39:40.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PW2B2.LOG] is found.
[20:39:40.46][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PW3B2.LOG] is found.
[20:39:40.49][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PW5B2.LOG] is found.
[20:39:40.50][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PWAB2.LOG] is found.
[20:39:40.53][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PWGB2.LOG] is found.
[20:39:40.55][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PWVB2.LOG] is found.
[20:39:40.58][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PY6B2.LOG] is found.
[20:39:40.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found.
[20:39:40.62][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found.
[20:39:40.65][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q4YB2.LOG] is found.
[20:39:40.66][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q9DB2.LOG] is found.
[20:39:40.69][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QARB2.LOG] is found.
[20:39:40.71][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found.
[20:39:40.74][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG
[8:08:29 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[8:08:29 PM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[8:08:29 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[8:08:29 PM] Deliverable PN: P00QG0-B2K
[8:08:29 PM] Deliverable Size: 1,033,302 Kbytes
[8:08:29 PM] Free Size: 59,866,296 Kbytes
[8:08:29 PM] System Used Size: 34,961,220 Kbytes
[8:08:29 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[20:39:40.73] --------------------------------------------------
[20:39:40.74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QW2B2.LOG] is found.
[20:39:40.77][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found.
[20:39:40.78][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found.
[20:39:40.81][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found.
[20:39:40.83][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[20:39:40.85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found.
[20:39:40.88][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[20:39:40.88][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[20:39:40.89][BBV2_EUE.cmd] --------------------------------------------------
[20:39:40.89][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[20:39:40.91][BBV2_EUE.cmd] **************************************************
[20:43:10.85][ChkError.cmd]
[20:43:10.88][ChkError.cmd] [FAILURE_FLAG]
[20:43:10.90][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[20:43:10.93][ChkError.cmd] Result=FAILED

C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K McAfeeMLS



[20:43:10.96][ChkError.cmd]
[20:43:10.98][ChkError.cmd] --------------------------------------------------
[20:43:11.01][ChkError.cmd] Some error detected...
[20:43:11.04][ChkError.cmd]
[20:43:11.05][ChkError.cmd] --------------------------------------------------
[20:43:11.09][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[20:43:11.10][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [4] SW issue[s]...
[20:43:11.13][ChkError.cmd] --------------------------------------------------
[20:43:11.15][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[20:43:11.18][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[20:43:11.19][ChkError.cmd]
[20:43:11.23][ChkError.cmd] --------------------------------------------------
[20:43:11.24][ChkError.cmd]
[20:43:11.27][ChkError.cmd] This is for customer image...
[20:43:11.29][ChkError.cmd]
[20:43:11.30][ChkError.cmd] Trigger CTO panic...
[20:43:11.43][DumpBCD.cmd] **************************************************
[20:43:11.43][DumpBCD.cmd] [C:\SYSTEM.SAV\ExitProc\DataColl\DumpBCD.cmd] has started...
[20:43:11.43][DumpBCD.cmd] --------------------------------------------------
[20:43:11.44][DumpBCD.cmd] STAGE : [DISABLE_SB_CMD]
[20:43:11.44][DumpBCD.cmd] Dump BCD...
[20:43:11.46][DumpBCD.cmd] --------------------------------------------------
[20:43:11.46][DumpBCD.cmd]
[20:43:11.46][DumpBCD.cmd]

 

Firmware Boot Manager
---------------------
identifier {fwbootmgr}
displayorder {bootmgr}
{7942bcfa-fbbe-11ea-b012-80ce62f02ec4}
{7942bcfb-fbbe-11ea-b012-80ce62f02ec4}
{7942bcfc-fbbe-11ea-b012-80ce62f02ec4}
{7942bcfd-fbbe-11ea-b012-80ce62f02ec4}
{76f02220-fbb7-11ea-9944-0c5415d0d7ed}
{76f02221-fbb7-11ea-9944-0c5415d0d7ed}
{76f02222-fbb7-11ea-9944-0c5415d0d7ed}
timeout 0

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=\Device\HarddiskVolume2
path \EFI\Microsoft\Boot\bootmgfw.efi
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {87619cc9-fbbe-11ea-b012-80ce62f02ec4}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Firmware Application (101fffff)
-------------------------------
identifier {76f02220-fbb7-11ea-9944-0c5415d0d7ed}
description UEFI:CD/DVD Drive

Firmware Application (101fffff)
-------------------------------
identifier {76f02221-fbb7-11ea-9944-0c5415d0d7ed}
description UEFI:Removable Device

Firmware Application (101fffff)
-------------------------------
identifier {76f02222-fbb7-11ea-9944-0c5415d0d7ed}
description UEFI:Network Device

Firmware Application (101fffff)
-------------------------------
identifier {7942bcfa-fbbe-11ea-b012-80ce62f02ec4}
description USB Floppy/CD

Firmware Application (101fffff)
-------------------------------
identifier {7942bcfb-fbbe-11ea-b012-80ce62f02ec4}
description USB Hard Drive

Firmware Application (101fffff)
-------------------------------
identifier {7942bcfc-fbbe-11ea-b012-80ce62f02ec4}
device partition=F:
description UEFI: TOSHIBA MSFT NORB PMAP

Firmware Application (101fffff)
-------------------------------
identifier {7942bcfd-fbbe-11ea-b012-80ce62f02ec4}
description ATAPI CD-ROM Drive

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \windows\system32\winload.efi
description Windows 10
locale en-US
inherit {bootloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \windows
resumeobject {87619cc9-fbbe-11ea-b012-80ce62f02ec4}
nx OptIn
bootmenupolicy Standard

Resume from Hibernate
---------------------
identifier {87619cc9-fbbe-11ea-b012-80ce62f02ec4}
device partition=C:
path \windows\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filedevice partition=C:
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No

Windows Memory Tester
---------------------
identifier {memdiag}
device partition=\Device\HarddiskVolume2
path \EFI\Microsoft\Boot\memtest.efi
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes

EMS Settings
------------
identifier {emssettings}
bootems No

Debugger Settings
-----------------
identifier {dbgsettings}
debugtype Local

RAM Defects
-----------
identifier {badmemory}

Global Settings
---------------
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}

Boot Loader Settings
--------------------
identifier {bootloadersettings}
inherit {globalsettings}
{hypervisorsettings}

Hypervisor Settings
-------------------
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200

Resume Loader Settings
----------------------
identifier {resumeloadersettings}
inherit {globalsettings}

[20:43:11.98][DumpBCD.cmd]
[20:43:12.00][DumpBCD.cmd] --------------------------------------------------
[20:43:12.00][DumpBCD.cmd] [DumpBCD.cmd] has completed...
[20:43:12.01][DumpBCD.cmd] **************************************************
[20:43:12.12][DisableSB.cmd] **************************************************
[20:43:12.13][DisableSB.cmd] [C:\SYSTEM.SAV\ExitProc\DisableSB.cmd] has started...
[20:43:12.13][DisableSB.cmd] --------------------------------------------------
[20:43:12.13][DisableSB.cmd] No [C:\system.sav\Exclude\BiosConfig] folder ...
[20:43:12.15][DisableSB.cmd] --------------------------------------------------
[20:43:12.15][DisableSB.cmd] [DisableSB.cmd] has completed...
[20:43:12.15][DisableSB.cmd] **************************************************
[20:43:13.24][DrvLtr2ESP.cmd] **************************************************
[20:43:13.24][DrvLtr2ESP.cmd] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[20:43:13.25][DrvLtr2ESP.cmd] --------------------------------------------------
[20:43:13.25][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[20:43:13.25][DrvLtr2ESP.cmd]
[20:43:13.27][DrvLtr2ESP.cmd]
[20:43:13.27][DrvLtr2ESP.cmd] Detect ESP partition index...
[20:43:13.29][DrvLtr2ESP.cmd]
[20:43:13.47][DrvLtr2ESP.cmd] ESP partition index = [1]
[20:43:13.47][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[20:43:13.47][DrvLtr2ESP.cmd]
[20:43:13.49][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[20:43:13.49][DrvLtr2ESP.cmd]
[20:43:15.06][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[20:43:15.06][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[20:43:15.07][DrvLtr2ESP.cmd] --------------------------------------------------
[20:43:15.07][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[20:43:15.07][DrvLtr2ESP.cmd] **************************************************

 

20200912_202426.jpg

1 REPLY 1
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Message 2 of 2
Flag Post
HP Recommended

Hi:

 

When that happens, the only suggestion I can offer would be to clean install W10.

 

Install W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You will need to have access to another Windows PC running Windows 7 or newer on it to make the installation media.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-570-p000-desktop-pc-series/13823514/mod...

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