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Locked

‎10-06-2025 09:32 AM

HP Recommended
Product: HP All-in-One PC 24-df1000i (1W762AV)
Operating System: Other

My computer was rendered useless after being supplied new from Currys. After some use it asked for the bit locker key! I did not have this and Currys were no help so I used Ubuntu as the operating system Now I would like to use Windows 11 so wonder if there is a way to do this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2025 06:11 AM

HP Recommended

According the the support site, that model is supported by the HP Recovery toll"

HP Cloud Recovery Tool (Windows 10 and 11)

The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

Download tool here  Microsoft Store

For further information about this tool, click on the following link.
Learn more
 
If that doesn't not solve the issue, you can make the install media for either Windows 10 or Windows 11 by going to the Microsoft Media Creation tool
Pick the Windows version (10 or 11) and follow the directions.
 

I'm not an HP employee.
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3 REPLIES 3

‎10-07-2025 06:11 AM

HP Recommended

According the the support site, that model is supported by the HP Recovery toll"

HP Cloud Recovery Tool (Windows 10 and 11)

The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

Download tool here  Microsoft Store

For further information about this tool, click on the following link.
Learn more
 
If that doesn't not solve the issue, you can make the install media for either Windows 10 or Windows 11 by going to the Microsoft Media Creation tool
Pick the Windows version (10 or 11) and follow the directions.
 

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-08-2025 03:26 AM - last edited on ‎10-09-2025 06:51 AM by Moderator

HP Recommended

Thank you Old Man! I now have my pc working with Windows 11. I just hope the Bit Locker block doesn't reappear. I think Microsoft should have allerted every body buying a PC and using Windows should have announced this extra security measure. Certainly Currys where I bought this from should have known and supplied me with the Bit locker key? It is very kind of you to help people with their computer problems.

 

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‎10-08-2025 05:35 AM

HP Recommended

Good to hear that your problem has been solved.

I'm glad to help.


I'm not an HP employee.
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