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‎07-24-2021 09:44 AM

HP Recommended
Product: HP ProDesk 400 G3 Microtower PC
Operating System: Microsoft Windows 7 (32-bit)

Hi

My PC's motherboard and hard disk stopped working after a power surge.

Is it possible to restore the Windows key using the serial number HP ProDesk 400 G3?

Category:
1 REPLY 1

‎07-25-2021 09:24 AM

HP Recommended

@ProDesk1 

You didn't say -- but I have to presume you replaced the motherboard and now want to know how to reuse the original HP OEM Windows license on the new motherboard.  You can't!  That license is tied to the hardware. When you toss away that motherboard, you toss away the license -- and HP will not provide you a second license. Since the versions of Windows you can buy will not activate with the embedded HP OEM license, you will have to buy a Retail version of Windows, and a license to go with it. You will then have to replace the installed Windows version on your laptop with the version you bought and license it. We are not able to assist in any of that work.

 

 



I am a volunteer and I do not work for, nor represent, HP
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