• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-22-2024 06:58 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Where can i find restore media for a HP Pavilion g7? My hard drive failed so no access to the F11 restore. I have a new hard drive now. I have tried 4 realtek drivers for PCI\VEN_10EC&DEV_8136&SUBSYS_166A103C

Driver SP53753 loaded the ethernet driver but not wireless

jeff

Category:
1 REPLY 1

‎05-22-2024 07:14 PM

HP Recommended

Hi, Jeff:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information:

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

 

The PCI\VEN_10EC&DEV_8136 is the Realtek ethernet controller driver.

 

If the wireless adapter needs a driver, there will be a device listed in the device manager labeled as a Network Controller.

 

Post the hardware ID for the Network Controller and I will post the link to the driver you need for it.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.