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Locked

‎02-12-2018 08:52 AM

HP Recommended
Product: Pavilion 560-042
Operating System: Microsoft Windows 10 (64-bit)

Can anyone please help me out? Impossible for me to reach HP Customer support 😞

 

While trying to restore the factory settIngs with my ready made USB flash a few times, I get stuck with this error report:

 

[10:29:41,05] **************************************************
[10:29:41,07] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[10:29:41,07] --------------------------------------------------
[10:29:41,07] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[10:29:41,07] --------------------------------------------------
[10:29:41,08]
[10:29:41,08] Start: [C:\system.sav\P2PP\BBV2.eue\install.cmd]
[10:31:28,02] Finish: [C:\system.sav\P2PP\BBV2.eue\install.cmd]
[10:31:28,03]
[10:31:28,05] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[10:31:28,06]
[10:31:28,08] --------------------------------------------------
[10:31:28,10] Error checking
[10:31:28,11] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[10:31:28,13] --------------------------------------------------
[10:31:28,14]
[10:31:28,16] [C:\system.sav\Logs\BB\CPUFlag.LOG] is found.
[10:31:28,19] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[10:31:28,22] [C:\system.sav\Logs\BB\FU260181.log] is found.
[10:31:28,24] [C:\system.sav\Logs\BB\FU277229.log] is found.
[10:31:28,27] [C:\system.sav\Logs\BB\FU_INTEL_NEWSVC.LOG] is found.
[10:31:28,30] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\FU_INTEL_NEWSVC.LOG
#############################################################
[ma 12-02-2018]
[10:25:12,37] Beginning of the FU_INTEL_NEWSVC.cmd
#############################################################
SystemId=[828A]
Checking "828A" in "c:\SYSTEM.SAV\Util\TDC\MCPP\FU_INTEL_NEWSVC\APL.SSID"

---------- C:\SYSTEM.SAV\UTIL\TDC\MCPP\FU_INTEL_NEWSVC\APL.SSID
Checking "828A" in "c:\SYSTEM.SAV\Util\TDC\MCPP\FU_INTEL_NEWSVC\KBL-SKL-X.SSID"

---------- C:\SYSTEM.SAV\UTIL\TDC\MCPP\FU_INTEL_NEWSVC\KBL-SKL-X.SSID
Checking "828A" in "c:\SYSTEM.SAV\Util\TDC\MCPP\FU_INTEL_NEWSVC\KBL-SKL.SSID"

---------- C:\SYSTEM.SAV\UTIL\TDC\MCPP\FU_INTEL_NEWSVC\KBL-SKL.SSID
Odense2-S SKL-S 828A
Odense2-S SKL-S 828A
Stop service

SERVICE_NAME: Intel(R) Capability Licensing Service TCP IP Interface
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
Service already stopped

SERVICE_NAME: Intel(R) Capability Licensing Service TCP IP Interface
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
Stop service
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

De opgegeven service is geen ge‹nstalleerde service.

Service already stopped
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

De opgegeven service is geen ge‹nstalleerde service.

Checking if [c:\SWSetup\DRV\Audio\REALTEK\NNCGB2\6.0.1.7855\P00NCGB2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\Chipset\Intel\2016\11.0.0.1172\P00NBNB2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\Chipset\Intel\JJYYB2\1.1.70.520\P00JYYB2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\DriverOther\Intel\IntelBlue_KKY0B2\19.0.1621.3340\P00KY0B2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\Graphics\AMD\AMDRadeon_PP5KB2\16.150.2901.0000\P00P5KB2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\Network\Intel\IntelWLAN_NNCZB2\18.40.0.9\P00NCZB2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\Network\REALTEK\RealtekNI_NN6HB2\10.009.0422.2016\P00N6HB2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\Storage\Intel\FXN_2016I_NNFNB2\14.8.0.1042\P00NFNB2.CVA] is MEI or TXE?
Checking if [c:\SWSetup\DRV\Storage\REALTEK\RealtekUS_NNDYB2\10.0.10586.31222\P00NDYB2.CVA] is MEI or TXE?
No MEI/TXE CVA found to delete
FLDR=[KBL-SKL]
call "c:\SYSTEM.SAV\Util\TDC\MCPP\FU_INTEL_NEWSVC\KBL-SKL\Install.cmd"
Executing "c:\SYSTEM.SAV\Util\TDC\MCPP\FU_INTEL_NEWSVC\KBL-SKL\Install.cmd"
"SetupME.exe" -tcs -s -report c:\system.sav\Logs\FU_INTEL_NEWSVC.LOG
Success [0]
Success
[10:25:50,74] Result of the Factory Update to replace Intel Service
RESULT=FAILED
ERRORLEVEL=0
[10:31:28,28] --------------------------------------------------
[10:31:28,31] [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found.
[10:31:28,35] [C:\system.sav\Logs\BB\Ngen.LOG] is found.
[10:31:28,36] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[10:31:28,39] [C:\system.sav\Logs\BB\P006MAB2.LOG] is found.
[10:31:28,42] [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found.
[10:31:28,45] [C:\system.sav\Logs\BB\P00EYRB2.LOG] is found.
[10:31:28,47] [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found.
[10:31:28,50] [C:\system.sav\Logs\BB\P00GN5B2.LOG] is found.
[10:31:28,53] [C:\system.sav\Logs\BB\P00GXSB2.LOG] is found.
[10:31:28,56] [C:\system.sav\Logs\BB\P00H08B2.LOG] is found.
[10:31:28,60] [C:\system.sav\Logs\BB\P00JYYB2.LOG] is found.
[10:31:28,63] [C:\system.sav\Logs\BB\P00KGGB2.LOG] is found.
[10:31:28,66] [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found.
[10:31:28,69] [C:\system.sav\Logs\BB\P00KY0B2.LOG] is found.
[10:31:28,72] [C:\system.sav\Logs\BB\P00KZDB2.LOG] is found.
[10:31:28,75] [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found.
[10:31:28,78] [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found.
[10:31:28,81] [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found.
[10:31:28,85] [C:\system.sav\Logs\BB\P00LFEB2.LOG] is found.
[10:31:28,88] [C:\system.sav\Logs\BB\P00LKZB2.LOG] is found.
[10:31:28,91] [C:\system.sav\Logs\BB\P00LMKB2.LOG] is found.
[10:31:28,94] [C:\system.sav\Logs\BB\P00LUTB2.LOG] is found.
[10:31:28,95] [C:\system.sav\Logs\BB\P00N0ZB2.LOG] is found.
[10:31:28,99] [C:\system.sav\Logs\BB\P00N1CB2.LOG] is found.
[10:31:29,02] [C:\system.sav\Logs\BB\P00N20B2.LOG] is found.
[10:31:29,05] [C:\system.sav\Logs\BB\P00N24B2.LOG] is found.
[10:31:29,06] [C:\system.sav\Logs\BB\P00N6HB2.LOG] is found.
[10:31:29,10] [C:\system.sav\Logs\BB\P00N6NB2.LOG] is found.
[10:31:29,13] [C:\system.sav\Logs\BB\P00N89B2.LOG] is found.
[10:31:29,16] [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found.
[10:31:29,17] [C:\system.sav\Logs\BB\P00NBNB2.LOG] is found.
[10:31:29,20] [C:\system.sav\Logs\BB\P00NCGB2.LOG] is found.
[10:31:29,24] [C:\system.sav\Logs\BB\P00NCLB2.LOG] is found.
[10:31:29,25] [C:\system.sav\Logs\BB\P00NCZB2.LOG] is found.
[10:31:29,28] [C:\system.sav\Logs\BB\P00NDYB2.LOG] is found.
[10:31:29,31] [C:\system.sav\Logs\BB\P00NFNB2.LOG] is found.
[10:31:29,35] [C:\system.sav\Logs\BB\P00NZ4B2.LOG] is found.
[10:31:29,36] [C:\system.sav\Logs\BB\P00NZ7B2.LOG] is found.
[10:31:29,39] [C:\system.sav\Logs\BB\P00P47B2.LOG] is found.
[10:31:29,41] [C:\system.sav\Logs\BB\P00P5KB2.LOG] is found.
[10:31:29,44] [C:\system.sav\Logs\BB\P00P5S00.LOG] is found.
[10:31:29,45] [C:\system.sav\Logs\BB\P00P5S33.LOG] is found.
[10:31:29,49] [C:\system.sav\Logs\BB\P00P62B2.LOG] is found.
[10:31:29,52] [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found.
[10:31:29,55] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[10:31:29,56] [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found.
[10:31:29,60] [C:\system.sav\Logs\BB\Win_Offline.LOG] is found.
[10:31:29,63] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[10:31:29,64] --------------------------------------------------
[10:31:29,66] [BBV2_EUE.cmd] has completed...
[10:31:29,67] **************************************************
[10:35:31,83] **************************************************
[10:35:31,84] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[10:35:31,84] --------------------------------------------------
[10:35:31,86] Check SW Error...
[10:35:31,86] --------------------------------------------------
[10:35:31,86]
[10:35:31,88] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[10:35:31,88]
[10:35:31,88] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[10:35:31,89]
[10:35:31,89] Check 2nd parameter [BBVClean]
[10:35:31,89]
[10:35:31,91] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[10:35:31,91] --------------------------------------------------
[10:35:31,91] Checking : Memory Dump
[10:35:31,92] Could not find memory dump...
[10:35:31,92]
[10:35:31,92] [DumpFile]
[10:35:31,94] Result=PASSED
[10:35:31,94] --------------------------------------------------
[10:35:31,94] Checking : Apps' log
[10:35:31,95]
[10:35:32,82] [AppsLog]
[10:35:32,85] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log
[10:35:32,90] Result=FAILED
[10:35:32,94] --------------------------------------------------
[10:35:32,97] Checking : Yellow-Bang
[10:35:33,01]
[10:35:33,07] Run [PINChkT.exe /dev /s]
[10:35:33,50]
[10:35:33,57] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED

[10:35:33,60]
[10:35:33,64] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[10:35:33,71] No Yellow-bang device found...
[10:35:33,74]
[10:35:33,80] --------------------------------------------------
[10:35:33,83] Checking : Timeout in INSTALL.log
[10:35:33,87]
[10:35:33,92] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[10:35:34,09] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[10:35:34,26] There is NO timeout in install.log file.
[10:35:34,30]
[10:35:34,35] [TIMEOUT]
[10:35:34,38] Result=PASSED
[10:35:34,41] --------------------------------------------------
[10:35:34,44] Checking : WinSAT
[10:35:34,49]
[10:35:34,55] [WinSAT]
[10:35:34,59] Result=PASSED
[10:35:34,63] --------------------------------------------------
[10:35:34,69] Checking : FAILURE.flg
[10:35:34,75] **************************************************
[10:35:34,75] [CheckFailureFlags.cmd] has started...
[10:35:34,77] --------------------------------------------------
[10:35:34,78] Check FAILURE.flg at [PASS2_BBVClean]
[10:35:34,78] --------------------------------------------------
[10:35:40,98]
[10:35:40,99] No FAILURE.flg was found in C:\SwSetup folder
[10:35:40,99]
Volume in drive C is WINDOWS
Volume Serial Number is 945E-AA59

Directory of c:\system.sav

12-02-2018 20:15 <DIR> 2ndCap
04-09-2016 01:28 8.931 4CE63513PF_DPS
03-09-2016 08:13 273 4CE63513PF_DPS.hw
12-02-2018 10:29 <DIR> bbv
25-07-2016 23:34 157.645 CDT16WW3ART602.ini
12-02-2018 10:35 46 ChkError.cmd.FAILURE.flg
04-09-2016 09:51 <DIR> CONFIG
04-09-2016 01:30 6.807 cpqdl.ini
04-09-2016 01:30 3.477 CTO.TXT
04-09-2016 01:30 251 CTOHW.TXT
12-02-2018 20:13 <DIR> Exclude
12-02-2018 20:17 <DIR> ExitProc
12-02-2018 20:16 <DIR> FactoryUpdate
04-09-2016 09:52 <DIR> fbi
12-02-2018 10:35 <DIR> Flags
12-02-2018 20:16 6.837 Info.bom
12-02-2018 10:35 <DIR> logs
12-02-2018 20:13 <DIR> P2PP
27-05-1997 10:42 46 REBOOT.ME
04-09-2016 00:44 368 REGFLUSH.LOG
12-02-2018 10:35 139 Result.ini
04-09-2016 00:05 <DIR> support
04-09-2016 00:43 480.732 SYSINFO.LOG
12-02-2018 10:29 <DIR> WDT
03-09-2016 08:13 370 Y6V96EA#ABH
13 File(s) 665.922 bytes
12 Dir(s) 92.024.934.400 bytes free
[10:35:40,99] --------------------------------------------------
[10:35:41,01] [CheckFailureFlags.cmd] has completed...
[10:35:41,01] **************************************************
[10:35:41,06]
[10:35:41,10] [FAILURE_FLAG]
[10:35:41,16] Result=PASSED
[10:35:41,20]
[10:35:41,24] --------------------------------------------------
[10:35:41,28] Some error detected...
[10:35:41,33]
[10:35:41,38] --------------------------------------------------
[10:35:41,43] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[10:35:41,48] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[10:35:41,51] --------------------------------------------------
[10:35:41,59] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[10:35:41,64] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[10:35:41,67]
[10:35:41,72] --------------------------------------------------
[10:35:41,78]
[10:35:41,82] This is for customer image...
[10:35:41,85]
[10:35:41,89] Trigger CTO panic...
[10:35:41,93]
[10:35:41,96] This is Recovery image...
[10:35:41,99]
[10:35:42,03] --------------------------------------------------
[10:35:42,06] [ChkError.cmd] has completed...
[10:35:42,10] **************************************************

[10:36:05,37] ------------------------------------------------------------
[10:36:05,37] There might be unexpected reboot during [Windows setup].
[10:36:05,37] The process will cause CTO panic
[10:36:05,38] because the image might not be normal now...
[10:36:05,38] ------------------------------------------------------------

[10:38:29,51] ------------------------------------------------------------
[10:38:29,51] There might be unexpected reboot during [Windows setup].
[10:38:29,51] The process will cause CTO panic
[10:38:29,51] because the image might not be normal now...
[10:38:29,51] ------------------------------------------------------------

[10:44:50,93] ------------------------------------------------------------
[10:44:50,93] There might be unexpected reboot during [Windows setup].
[10:44:50,93] The process will cause CTO panic
[10:44:50,93] because the image might not be normal now...
[10:44:50,93] ------------------------------------------------------------

[11:11:01,54] ------------------------------------------------------------
[11:11:01,54] There might be unexpected reboot during [Windows setup].
[11:11:01,54] The process will cause CTO panic
[11:11:01,54] because the image might not be normal now...
[11:11:01,54] ------------------------------------------------------------

[11:14:23,93] ------------------------------------------------------------
[11:14:23,93] There might be unexpected reboot during [Windows setup].
[11:14:23,93] The process will cause CTO panic
[11:14:23,93] because the image might not be normal now...
[11:14:23,93] ------------------------------------------------------------

[11:17:16,59] ------------------------------------------------------------
[11:17:16,59] There might be unexpected reboot during [Windows setup].
[11:17:16,61] The process will cause CTO panic
[11:17:16,61] because the image might not be normal now...
[11:17:16,61] ------------------------------------------------------------

[11:19:24,48] ------------------------------------------------------------
[11:19:24,48] There might be unexpected reboot during [Windows setup].
[11:19:24,48] The process will cause CTO panic
[11:19:24,48] because the image might not be normal now...
[11:19:24,48] ------------------------------------------------------------

[12:00:19,25] ------------------------------------------------------------
[12:00:19,25] There might be unexpected reboot during [Windows setup].
[12:00:19,25] The process will cause CTO panic
[12:00:19,25] because the image might not be normal now...
[12:00:19,25] ------------------------------------------------------------

2 people had the same question
3 REPLIES 3

‎02-12-2018 09:06 AM - edited ‎02-12-2018 09:07 AM

HP Recommended

Hi:

 

I would not be able to help you with the factory reset not working, but you can always clean install W10 for free at any time by using the Media Creation Tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

The tool will give you the option of making a bootable W10 USB installation flash drive, or save an ISO file which you can burn to a DVD by using your DVD burning program's burn ISO file option.

 

The software will work with the W10 product key in the PC's BIOS, and will automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your PC's support page.

 

If you want to contact HP technical support, in the USA/Canada call 1 800-474-6836.

Was this reply helpful? Yes No

‎02-12-2018 09:13 AM

HP Recommended

Many thanks for your fast help. I'll go for this solution!!!

Was this reply helpful? Yes No

‎02-12-2018 09:14 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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