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‎02-22-2019 01:06 AM

HP Recommended
Product: Hp Envy 23
Operating System: Microsoft Windows 10 (64-bit)

The controls on the right side of my desktop do not work after windows 10 upgrade.

3 REPLIES 3

‎02-24-2019 03:18 PM

HP Recommended

@billy1956

 

Welcome to HP support community

 

Provide the product number or the complete model number of the HP product?

Are all the ports on the right side stopped working or is it some specific port?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-25-2019 01:23 PM

HP Recommended

Hp Envy TouchSmart 23se-d494 AIO Desktop.   None of the controls on the right side work..

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‎02-25-2019 06:52 PM

HP Recommended

@billy1956

 

Run an extensive hardware test to check for any hardware failures.

Refer this HP document for the steps to run a test:- click here

If it shows any error, I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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