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‎04-12-2022 01:02 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Error code Q0AA1K-000B36-KVXWWJ-60QE03

Do i need to change my hard disc?

Please let me know.

Thank you

 

1 person had the same question
1 REPLY 1

‎04-12-2022 01:13 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
Q0AA1K-000B36-KVXWWJ-60QE03OK00000000004/12/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service guide where you can find the hard drive removal and replacement procedure.

 

c03612798.pdf (hp.com)

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