• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-11-2017 07:27 PM

HP Recommended

Several days ago hp replaced my faulty motherboard and network card. Everything was fine for 2 days. The last time I started the computer, I received the following message on a blue screen. Smart hard disk error 

Imminent failure

Run hard disc test in system diagnostics 

Hard disk 1 (301)

F2 - system diagnostics Enter- continue start- up

www.hp.com/go/techcenter/startup

 

1720 - smart hard drive detects imminent failure

Failing drive SATAO

Failing attribute:# OA

 

I turned the computer off intending to resolve the issue today. When I turned it on today, I have only a black screen. The mouse and keyboard are wireless and unresponsive.

 

I don't know what to do now. Please help. 

Thanks in advance, 

Remz1

 

 

 

 

 

 

 

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2017 08:51 PM

HP Recommended

Hi.

Welcome to forum Remz1.

You will need to replace the hard drive.

Hard Drive Failure Errors: Imminent Failure, Smart, BIOHD, HD535, etc

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎03-11-2017 08:51 PM

HP Recommended

Hi.

Welcome to forum Remz1.

You will need to replace the hard drive.

Hard Drive Failure Errors: Imminent Failure, Smart, BIOHD, HD535, etc

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎03-12-2017 08:59 AM

HP Recommended

> I don't know what to do now. Please help. 

 

If the "warranty" for the computer is still valid, contact HP again.

They will replace the disk-drive, and they may include a USB memory-stick that contains the original Windows 7, so that you can reinstall the original Windows onto the new "empty" disk-drive.

If they don't supply it, did your computer come with a "System Recovery" set of DVD disks?

When you first got the computer, did you run the program to create a "System Recovery" set, either on one USB memory-stick, or burning onto a few DVD disks?

Or, from HP, you can purchase a USB memory-stick that contains that "System Recovery" set.

 

Was this reply helpful? Yes No

‎03-12-2017 11:28 AM

HP Recommended

Yes, the warranty is still valid. I did create a system recovery on a USB stick when I purchased the unit. I was hoping this wasn't the case but I now know I will have to ship the unit back and be without my computer for another month. Thanks for your help.

Was this reply helpful? Yes No

‎03-12-2017 11:30 AM

HP Recommended

Thanks, this is what I was thinking would be the case.

Was this reply helpful? Yes No

‎03-12-2017 04:44 PM

HP Recommended

> I now know I will have to ship the unit back and be without my computer for another month.

 

Or, if "time is money", buy a new disk-drive today, and reinstall Windows today, and use your computer today.

 

You might leverage this problem as an opportunity to buy a new SSD, as an upgrade, rather than just buying another "spinning" disk-drive.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.