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‎10-05-2024 03:15 AM

HP Recommended
Product: HP EliteDesk 800 G2 Base Model Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

I have tried all I can to fix the issue, but I have limited knowledge of these things. Any help is greatly appreciated. 

 

It has failed the SMART check, it no longer boots up it just goes to a black screen. 

Category:
5 REPLIES 5

‎10-05-2024 06:09 AM

HP Recommended

The S.M.A.R.T. is a method to predict hard drive failures.  Since it is posting the error code and will not boot indicates the drive has failed BUT

To verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  If the Diagnostics routine indicates the drive has failed or is not found, then it needs to be replaced.  That will also mean that Windows 10 and the additional software that was there before will need to be reinstalled.


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‎10-05-2024 06:25 AM

HP Recommended

So i have fone that, and it said there was nothing wrong, I started up my computer, and now it's saying the same thing as before with the same failure ID. 

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‎10-06-2024 04:18 AM

HP Recommended

You are saying everything passed in the Diagnostics routine and it still will not boot to Windows?

Did you get the pop-up menu when starting in the method as I explained?


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‎10-06-2024 07:52 PM

HP Recommended

Yes, I followed all instructions, it passed all the diagnostic tests, but when I go to boot up my computer as normal, it comes up with a white screen saying it detected an imminent failure, Hard Drive (301), and it fails the checks from that F2 option. So I'm at a loss as to what has happened. 

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‎10-07-2024 05:09 AM

HP Recommended

Assuming this is a conventional hard drive, the 1TB SATA drives are very reasonable.  I would replace the drive anyhow and reinstall Windows ETC, assuming you do not have a recent backup.


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