• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Prodesk 400 G3
Microsoft Windows 10 (64-bit)

Hello, i have problem with installing system on my new SSD ADATA SU650. The problem is that when installing a new system, the disk capacity is read as 0mb but when I connect old normal HDD everything is fine. Steps what i have done to resolve the problem:

 

1. Tried 3 others new SU650 disc.

2. Checked the discs as external drives and everything is ok with them. (so the discs works fine)

3. Changed the SATA cables connected to the motherboard.

4. Changed Power Suply.

5. Changed windows CD.

6. Booted system from USB.

7. Tried on UEFI and Legacy mode.

8. Downloaded system from HP page with drivers dedicated for this PC (on this installation discs are not visible).

9. Discs were tested in GPT and MBR

10. Loaded old system on dedicated disc and also connect ADATA to the motherboard and checked if the disc is loading properly. (disc was shown on disc management but there was also problem with the size of this disc).

11. BIOS was also updated.

 

Is it possible that the motherboard is not supporting this disc? Whats should i do? Any clue?

 

 

3 REPLIES 3
HP Recommended

You tried the SSD on another computer? 

HP Recommended

Yes. and they are working properly on other PC.

HP Recommended

0 bytes could be an indication of the OS believing the disc is read-only. Take a look at it's SMART stats. Your vendor should have a tool to show you that, or something like HWInfo64 can also do it for you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.