Showing results for 
Search instead for 
Did you mean: 
New member
6 2 0 0
Message 1 of 2
Flag Post

SSD memory &reset problem

HP Recommended
Envy curved AIO 34-b102na
Microsoft Windows 10 (64-bit)

Have 2 drives C: 512 SSD and 😧 2TB HDD

Keep getting message that C: drive is full however everything has been set by HP support to save to the 😧 drive and there have been no other programmes installed.

HP Support have performed remote access on multiple occasions and it keeps happening.

They have tried to reset  factory defaults which goes through the motions until a message appears saying a problem occurred and no files were changed.

Advice please? Please don't tell me that files don't save to 😧 automatically as that boat has gone and HP Support have had numerous chances to put this right.

Thanks in anticipation

Level 16
Level 16
32,603 32,503 2,956 7,262
Message 2 of 2
Flag Post
HP Recommended


I can certainly understand your frustration -- as repeated attempts have been made to correct this and none appear to work.


But this is just self-help Community staffed mostly by volunteers and we have no way of accessing or repairing your PC from here.  We can do no more for you than HP Support has already done.


While this PC is still under warranty, you should contact HP Customer Support to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation