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alank0210
New member
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Message 1 of 2
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SSD memory &reset problem

HP Recommended
Envy curved AIO 34-b102na
Microsoft Windows 10 (64-bit)

Have 2 drives C: 512 SSD and 😧 2TB HDD

Keep getting message that C: drive is full however everything has been set by HP support to save to the 😧 drive and there have been no other programmes installed.

HP Support have performed remote access on multiple occasions and it keeps happening.

They have tried to reset  factory defaults which goes through the motions until a message appears saying a problem occurred and no files were changed.

Advice please? Please don't tell me that files don't save to 😧 automatically as that boat has gone and HP Support have had numerous chances to put this right.

Thanks in anticipation

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@alank0210 

I can certainly understand your frustration -- as repeated attempts have been made to correct this and none appear to work.

 

But this is just self-help Community staffed mostly by volunteers and we have no way of accessing or repairing your PC from here.  We can do no more for you than HP Support has already done.

 

While this PC is still under warranty, you should contact HP Customer Support to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

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***Please mark Accept As Solution if my post solved your problem***

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