Scanner does not work Already tried HP scanner fix.

[Blumenfeld]

Scanner does not work.  Already tried HP Scanner fix.  Could not get phone number.

[zoey7886]

@Blumenfeld, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your scanner! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I see you're having trouble with your scanner, and I appreciate you trying the HP Scanner Fix already. Let’s figure this out together!

To start, could you share a little more about what’s happening?

• Is your scanner not being detected at all, or is it giving an error message?
• Are you using it over USB or a network (Wi-Fi/Ethernet)?
• Have there been any recent updates or changes to your computer?

In the meantime, here are a couple of quick steps to try:

1. Restart Everything – Power off your scanner, computer, and router (if using Wi-Fi). Wait for 30 seconds and turn them back on.
2. Check Connection – If you're using a USB connection, try a different cable/port. For Wi-Fi, ensure the scanner is on the same network as your computer.
3. Reinstall Drivers – Sometimes, reinstalling the scanner software helps. You can download the latest drivers from HP official website.

Let me know what you've tried so far, and we’ll go from there! 😊

Looking forward to your response.  

Take care, and have an amazing day!  

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Regards,