Screen Message

[EnvyUser2]

Woke up to the following screen message:

invalid or missing product information

The following product information programmed into the system board is missing or invalid.

System Board (00A). - Product name, Product Serial Number, Product Number,  Product Family, System Board CT Center 

For more Information , please visit:

http://www.HP.com/go/techcenter/startup 

I have rebooted my computer and still back to this message. I can’t access the tech center because my PC keeps coming back to this message. 

[sandytechy20]

@EnvyUser2

Welcome to the HP support community.

I understand that you are getting invalid or missing product information error, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers