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‎09-13-2020 03:24 PM

HP Recommended
Product: Pavilion 690-0034 gaming desktop
Operating System: Microsoft Windows 10 (64-bit)

So, a few weeks ago I randomly got a black screen. Rebooted and still had a black screen, eventually it went into recovery and fixed itself. Ran fine until a few days ago and now I can’t get the screen to turn on. I tried a new monitor and hdmi. After researching, maybe bios update issue? I was supper it was driver issue on amd. This desktop doesn’t have an integrated graphics card so I seem to be stuck. I tried to hit eac on boot up to enter bios with no luck. 

Any ideas, thanks

1 person had the same question
1 REPLY 1

‎09-15-2020 03:56 PM

HP Recommended

@Oldskool29 Welcome to HP Community!

 

I understand that the screen blackout randomly.

 

Please attempt the below steps: 

Attempt a BIOS recovery 

  

If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side. 

  

If the steps didn't work, use the below links for further assistance: 

Computer Starts but Monitor/Screen Remains Blank: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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