-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Screen black out randomly...help!

Create an account on the HP Community to personalize your profile and ask a question
09-13-2020 03:24 PM
So, a few weeks ago I randomly got a black screen. Rebooted and still had a black screen, eventually it went into recovery and fixed itself. Ran fine until a few days ago and now I can’t get the screen to turn on. I tried a new monitor and hdmi. After researching, maybe bios update issue? I was supper it was driver issue on amd. This desktop doesn’t have an integrated graphics card so I seem to be stuck. I tried to hit eac on boot up to enter bios with no luck.
Any ideas, thanks
09-15-2020 03:56 PM
@Oldskool29 Welcome to HP Community!
I understand that the screen blackout randomly.
Please attempt the below steps:
If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side.
If the steps didn't work, use the below links for further assistance:
Computer Starts but Monitor/Screen Remains Blank: Click here
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!