Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Screen black out!

HP Recommended
Pavilion 690-0034 gaming desktop
Microsoft Windows 10 (64-bit)

So, a few weeks ago I randomly got a black screen. Rebooted and still had a black screen, eventually it went into recovery and fixed itself. Ran fine until a few days ago and now I can’t get the screen to turn on. I tried a new monitor and hdmi. After researching, maybe bios update issue? I was supper it was driver issue on amd. This desktop doesn’t have an integrated graphics card so I seem to be stuck. I tried to hit eac on boot up to enter bios with no luck. 

Any ideas, thanks

HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
Flag Post
HP Recommended

@Oldskool29 Welcome to HP Community!


I understand that the screen blackout randomly.


Please attempt the below steps: 

Attempt a BIOS recovery 


If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side. 


If the steps didn't work, use the below links for further assistance: 

Computer Starts but Monitor/Screen Remains Blank: Click here 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation