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Message 1 of 2
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Flag Post

Screen is black and toolbar flickers after log in

HP Recommended
Pavillion All In One 27-r055se
Microsoft Windows 10 (64-bit)

So last night before closing up shop I had an update show up on my screen. I clicked on the update and shutdown option on the screen. In the middle of the update the screen turned blue and a message showed up saying there was a problem and it would restart itself.  After the restart I shut off the computer thi king nothing of it

 

This morning i went to turn it on and everything seemed normal until i logged in. After logging in the whole screen turned black and nothing was visible except for the toolbar on the  bottom which was flickering. 

 

 

I've tried restarting it and unplugging and plugging everything in.

 

Any idea where I should go from here?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bustawoof

 

I suggest you perform a Power Reset. Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists it means the Windows could have got corrupted. You can try a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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