09-17-2019 01:42 PM
So last night before closing up shop I had an update show up on my screen. I clicked on the update and shutdown option on the screen. In the middle of the update the screen turned blue and a message showed up saying there was a problem and it would restart itself. After the restart I shut off the computer thi king nothing of it
This morning i went to turn it on and everything seemed normal until i logged in. After logging in the whole screen turned black and nothing was visible except for the toolbar on the bottom which was flickering.
I've tried restarting it and unplugging and plugging everything in.
Any idea where I should go from here?
09-19-2019 03:41 PM
I suggest you perform a Power Reset. Link: https://support.hp.com/in-en/document/c01684768
If the issue persists it means the Windows could have got corrupted. You can try a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289
Keep me posted how it goes 😊
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