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- Screen is showing software diagnosis

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07-19-2022 06:38 PM
I went to restart my computer and when it came back up the screen is black and shows PC Hardware Diagnosis . There are only 4 options and when i press exit it goes back to " check to media search" and then goes back to black screen with blue box and says " Boot device not found"
I want my computer back....
08-01-2022 12:50 PM
Hi @PCD-HV
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing issues with your system. Do not worry, we are here to fix it.
May I know from when are you facing this issue?
Did you make any hardware or software-related changes to it?
I would suggest you please use the link below and let me know the outcome of it: https://support.hp.com/in-en/document/c06101701
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
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