Secure Attestation Fails – "BIOS Firmware Update Required" on HP Pavilion TG01-2xxx Despite Latest B

[Cearci]

Hello HP Support,

I'm requesting assistance with a known AMD fTPM firmware issue affecting my HP Pavilion Gaming Desktop.

System Information

• Model: HP Pavilion Gaming Desktop TG01-2xxx
• Product Number (SKU): 328J0AA#ABA
• Serial Number: 2MO1492W7M
• System Board: 8906 (Erica6)
• Current BIOS: F.40
• Processor: AMD Ryzen 5 5600G

Problem

Call of Duty's RICOCHET anti-cheat reports that my system requires a BIOS/firmware update. My AMD fTPM firmware version is:

3.94.0.5

According to Activision's official TPM guidance, AMD TPM firmware in the 3..0. series requires a motherboard BIOS update to meet the game's attestation requirements.

My system is already running the latest public HP BIOS (F.40), TPM 2.0 is enabled, and Secure Boot is enabled, but the TPM firmware remains 3.94.0.5, so the game still refuses to launch.

I've also seen multiple HP Community threads from owners of SSID 8906 (Erica6) reporting the same issue, where HP moderators indicated the issue has been escalated internally.

Request

Could you please check whether HP has:

• an engineering or beta BIOS for System Board 8906 (Erica6),

that updates the AMD fTPM firmware to 3.94.1.x or newer, or otherwise resolves the Call of Duty / RICOCHET TPM attestation issue?

Thank you for checking.

[NonSequitur777]

@Cearci,

Welcome to our HP Community forum!

Unfortunately, I don't have good news.

According to HP's recently published advisory regarding the AMD fTPM attestation issue, the HP Pavilion Gaming Desktop TG01-2xxx with the Erica6 (SSID 8906) motherboard is specifically listed as a platform that will not receive an additional BIOS update to address the TPM attestation issue.

Since you're already running BIOS F.40 (the latest BIOS available for this platform), with TPM 2.0 and Secure Boot enabled, there are no additional HP BIOS updates currently available that would update the AMD fTPM firmware for this motherboard.

This means there is unfortunately no end-user workaround to install a newer AMD fTPM firmware on this platform. The TPM firmware is bundled with the system BIOS and cannot be updated independently.

I would still encourage you to open a case with HP Support and reference your existing configuration and the RICOCHET error. While the published advisory indicates that no further BIOS updates are planned for the Erica6 platform, additional customer reports/input may help HP gauge the impact of the issue.

I realize this isn't the answer you were hoping for, but based on HP's current guidance, your system has reached the end of BIOS support with respect to this particular TPM attestation issue.

Kind Regards,

NonSequitur777

[NonSequitur777]

@Cearci,

I want you to try something else.

Go to the Activision website and download and run the Call of Duty Secure Attestation Wizard.

I just ran this software on an HP Pavilion TP01-3003w, and this is what I got:

Now, this does not necessarily mean that this PC can actually run Call of Duty: Black Ops 7 or Call of Duty Warzone -I haven't tried that yet, btw. Anyway, even though the hardware is 100% system compliant for both Black Ops 7 and Warzone, the hardware is not what would be blocking this PC from playing.

If the aforementioned games were to refuse to launch or hit me with a security error, the issue is purely down to a software glitch, a frozen background process failing to talk to Activision's servers, or the missing (BIOS) software update. The "Green Checkmark" Catch: The Attestation Wizard I ran scanned my local Windows configurations, which is why it gave me green checkboxes. However, when the game itself launches, it crosses-references my motherboard's baseline keys with Activision's servers. If my motherboard firmware is too old or missing required security microcode patches, the (final) check fails and the games will not run.  To be honest, I think that is exactly what would happen if I were to run the aforementioned games on this PC.

Try These Step-by-Step Fixes to Force these Games to Recognize Your Status:

1. Fix the Frozen "Cood Broker" Windows Service:

Even if the wizard proved your hardware is compliant, but a broken background service could still block the game.

1. Press Win + R on your keyboard, type services.msc, and hit Enter.
2. Scroll down until you find cood broker service (or cod broker service).
3. Right-click it and select Properties.
4. Change the Startup type dropdown menu to Automatic.
5. If the Service status says Stopped, click Start. If it is already running, click Stop and then click Start again to force reset it.
6. Click Apply and then OK.

2. Force Launch the Game Installers manually:

Sometimes your game launcher (Steam/Battle.net) lacks the permissions to trigger the security validation.

1. Open your game launcher, go to your game library, right-click Call of Duty, and select Browse local files to open the installation folder.
2. In the folder's search bar, look for CODBrokerInstaller.exe.
3. Right-click it and select Run as administrator. (A black box will pop up and disappear instantly; this is exactly what you want).
4. Do the exact same thing for a file named enrollaik.exe if it is in that folder.

3. Clear the Call of Duty Cache Files:

Corrupted temp files can cause the game to think your PC is still failing the test.

1. Press Win + R, type %localappdata%, and press Enter.
2. Locate the Activision folder and open it.
3. Delete the CoD or CallOfDuty folder inside it. (This will reset your local graphical/system configurations, but won't lose your game progress).

Once you finish these steps, restart your PC completely to allow your HP Pavilion to apply the network changes, then launch your game platform directly as an administrator.

Btw, if you can't see the COOD or COD Broker service in your alphabetical list, this is completely normal—the background service only gets created after you manually trigger the game installer's security files. 

Kind Regards,

NonSequitur777